Inputs
- Inbound texts to your marketing numbers
- Recent message and call history for that contact
- Your knowledge base and qualification rules
SMS AI
Two-way texting that qualifies, books, and knows when to stop.
SMS AI holds real back-and-forth text conversations with seller leads: it answers questions from your knowledge base, qualifies, books appointments, and escalates to you when a human is needed. It shares memory with Voice AI, so a caller who texts later is not treated as a stranger.
SMS AIIn production
01
A short, human-sounding reply in your voice
02
A booked appointment, or a flagged handoff to you
03
Consent and opt-out state recorded against the contact
Last reviewed 2026-07-20
What it works from, what it produces
Concrete inputs. Concrete outputs.
No abstraction — this is the actual work the agent performs inside your workspace.
Outputs
- A short, human-sounding reply in your voice
- A booked appointment, or a flagged handoff to you
- Consent and opt-out state recorded against the contact
Limits
What it will not do. Stated up front.
An agent you can trust is one whose boundaries you know before you buy.
Quiet-hours replies are deferred to a sensible hour, never dropped and never sent overnight
STOP and opt-out requests are honored immediately and are not overridable
Photo and media understanding is bounded; complex attachments escalate to a human
Evidence
What we can actually show.
Every claim on this page names where it comes from and when it was last checked.
Source: Production fleet audit, docs/agent-operating-model.md · as of 2026-07-04
SMS AI runs at production scale across the paying customer base alongside Voice AI.
This agent’s work is measured publicly as Seller contact rate in the operations benchmark — unique eligible seller leads with a two-way conversation / unique eligible seller leads worked. The benchmark reports the cohort distribution, not this agent’s marketing claim.
The rest of the team
It does not work alone.
Each agent below has its own evidence page. The others on the roster appear on the team overview until their delivery evidence supports a page of their own.
See it on your workflow
Watch SMS AI run against your own pipeline.
A walkthrough uses your numbers and your process — not a canned demo script.