Set a deliberate limit
Open Settings → Spend and review the controls available to your workspace. Choose limits and alerts based on expected campaign volume, call length, channels, and team usage.
Understand blocking behavior
When a wallet floor or spend limit is reached, new paid work may pause even though the campaign or agent still appears active. Raising a limit can allow queued work to continue, so inspect the affected campaigns before saving.
Use Billing to review the wallet, plan, payments, and usage history. If a charge is unclear, note the date, amount, and related call or action before contacting Support.