How Billing Works
GetsYou uses a simple billing model: a monthly platform fee plus per-minute usage for actual call time.
Your Wallet
Every organization has a wallet that holds your minute balance. Minutes are deducted in real-time as calls connect.
Checking Your Balance
Your current balance is visible on the dashboard. You'll also receive alerts as your balance gets low.
Purchasing Minutes
Buy additional minutes from the Wallet section of your dashboard:
- Go to Settings → Wallet
- Choose a minute package
- Complete the purchase via Stripe
- Minutes are added instantly
Auto-Recharge
Never run out mid-campaign. Set up auto-recharge to automatically purchase more minutes when your balance drops below a threshold:
- Go to Settings → Wallet
- Enable auto-recharge
- Set the minimum balance threshold
- Set the recharge amount
- Save your payment method
When your balance drops below the threshold, minutes are purchased automatically.
Per-Minute Rates
The current first-party voice rate is flat across every plan tier:
| Plan | Per Minute |
|---|---|
| Pay-As-You-Go | $0.33 |
| Starter | $0.33 |
| Growth | $0.33 |
| Scale | $0.33 |
| Closer | $0.33 |
| Operator | $0.33 |
| Autopilot | $0.33 |
Plan upgrades change bundled minutes, features, and agent access; they do not change the first-party voice minute rate.
What Counts as a Minute
- •Connected call time only — you're only billed for time when a call is actively connected
- •Unanswered calls — no charge
- •Voicemail skips — no charge
- •Rounding — billing is calculated per-second, not rounded up to full minutes
Monthly Platform Fee
Your plan includes a monthly platform fee that covers the dashboard, integrations, analytics, compliance features, and all capabilities included in your tier. See Pricing for current plan details.
Overdraft Protection
- •Outbound calls are blocked when your balance reaches zero — you won't accidentally burn through minutes
- •Inbound calls are allowed up to a small negative balance so you never miss a customer call
Usage Alerts
The platform sends usage alerts via email when your spending increases significantly compared to the previous month. Alerts trigger at 50%, 75%, and 100% increase thresholds.
Receipts and Invoices
All purchases generate receipts via Stripe. Access your billing history from Settings → Billing.