Find a call
Open Calls and use the search and filters to narrow the list by direction, status, agent, or date. Open a row to review the contact, phone number, timing, outcome, summary, and any available recording or transcript.
Follow a call in progress
An active call can open in the live workspace. Depending on your role and settings, you can follow the conversation and see real-time details. Team call views bring current team activity into one place.
Recordings and transcripts appear only when they were produced and retained for that call. A missing recording does not always mean the call failed. Check the call status and event history first, then send Support the call ID and approximate time if the details remain incomplete.