Use the correct business identity
Open Settings → Integrations and choose the Meta or Facebook connection. Sign in as a person who has access to the intended business, page, ad account, and lead form, then select only the assets this workspace needs.
Verify routing
Create a company-controlled test lead through the intended form. Confirm the contact, source, lead type, campaign context, pipeline stage, and follow-up rule. Remove or suppress the test before real outreach.
If forms or pages are missing, check the permissions granted to the signed-in Meta user and whether the correct business portfolio is selected. Avoid creating a second connection until the existing authorization is understood.