Find the conversation
Open Messages and use search, segments, status, labels, or unread filters to narrow the inbox. Select a thread to see the conversation and its contact context.
Reply with context
Review the recent messages and contact status before replying. Use an approved macro when it fits, or write a direct response. Messages sent from the inbox should use the workspace number connected to that conversation.
If sending is unavailable, check whether the thread is assigned to an active number, the contact is suppressed, the channel is ready, or the wallet and spend controls are blocking outreach. Never work around a do-not-contact signal by creating another thread or number.