How Inbound Calls Work
When someone calls your GetsYou phone number, the AI agent answers instantly — no hold time, no voicemail. The AI handles the entire conversation: greeting the caller, qualifying their needs, and booking appointments when appropriate.
Option 1: Use Your GetsYou Number Directly
The simplest approach. Share your GetsYou number on your website, Google Business listing, and marketing materials. Every call to that number is handled by your AI.
Option 2: Forward Your Existing Number
If you already have a business number you want to keep, set up call forwarding from your existing provider to your GetsYou number. This way callers dial your familiar number and the AI still answers.
How to set up forwarding:
- Contact your current phone provider
- Request unconditional call forwarding to your GetsYou number
- Test by calling your existing number — the AI should answer
What Happens During an Inbound Call
- The caller dials your number
- AI answers immediately with your custom greeting
- AI identifies the caller's needs through natural conversation
- For new callers: a contact record is created automatically
- For returning callers: the AI has context from previous interactions
- Qualified leads are offered appointment booking
- Call summary, recording, and lead score are saved to your dashboard
Customizing the Inbound Experience
You can customize how the AI handles inbound calls:
- •Greeting — set a custom greeting that matches your brand voice
- •Qualification questions — define what the AI should ask to qualify the lead
- •Transfer rules — route hot leads directly to your team via live transfer
- •Business hours messaging — optional different handling for after-hours calls
Configure these in your AI Agent settings.
Testing Your Setup
Before going live, call your GetsYou number yourself. Listen to how the AI handles the conversation, check that the contact record is created correctly, and verify that appointment booking works as expected.
Next Steps
- •Tuning Your AI Agent — customize personality and qualification
- •Creating Your First Campaign — set up outbound calling
- •Understanding Lead Scores — learn how calls are scored